POSITION: PROTOCOL MANAGER REF: NBC/PAC0912
FUNCTION NAME : Public Affairs & Communication
Experience: 5
LOCATION : Head Office
EDUCATION: University degree or HND in Arts or Social Sciences
CAREER TYPE: Public Affairs and Communication
ROLE: The Protocol Manager’s role is to support the objectives of the company through strong relationship with Diplomatic Missions and Airport authorities and provide excellent service delivery to the business,colleagues and employees via management of travel desk
functional area: Public Affairs and Communication.
DESIRED CANDIDATE PROFILE
University degree or HND in Arts or Social Sciences(Minimum of 5 years working experience) Good oral and written communication skills. Customer Service mindset – cross-functional team player. Analytical skills. Networking skills. Attention to details. Planning and Organizing skills. Must be able to prioritize. Negotiation skills. High integrity and value system. Must be able to gather and interpret information.
JOB DESCRIPTION
CORE RESPONSIBILITIES:
Travel Desk Management:
Processes visas for NBC staff on approved business trips.
Coordination of third party Travel Management Companies provide flight reservations and tickets and other services as may be required.
Ensures agreed SLAs and contract terms with TMCs and airlines are adhered to.
Travel Database administration: Vets all tickets and ensures agreed discounts with airlines (particularly Corporate Agreements with airlines on international routes) are applied
Tracks invoices and ensures payment within agreed days in line with the contract terms
Ensures compliance to Travel Policy.
Drives cost savings initiatives on domestic and international travels
MEET & ASSIST:
Provides M & A service for all visitors, NBC Senior Management team and staff (first timetravellers only).
Generates weekly visitors schedules and coordinates or assigns drivers/vehicles as per schedule
Ensures vehicles are maintained and fuel and other related costs are within budget.
Relationship Management (Diplomatic Missions, Airport Authorities, Airlines etc)
Develops and manages relationships at frequently visited Embassies.
Maintains updated records of requirements at each Embassy and communicates same to Employees.
Deadline: 24th sept, 2012.
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